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Q. Why should I use Secure Transcript?
A. Your school has adopted Secure Transcript to give you the convenience
of ordering transcripts online and the security of confirmation by email.
Also, your school saves staff time and postage costs, and the colleges you
select receive the transcript format they prefer.
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Q. Are electronic transcripts official?
A. Yes. All transcripts sent by Docufide are official transcripts. Your
school has legally appointed Docufide as their exclusive "agent",
allowing us to send official school transcripts on their behalf. We only
send electronic transcripts to those colleges who specifically ask to
receive transcripts in that format.
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Q. What do I need to order my transcripts online?
A: All you need is an email address and a credit card for payment.
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Q. What if I don't have an email address?
A: You can get a free web-based email account from many
service providers. Try www.hotmail.com, Google (gmail) or
mail.yahoo.com.
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Q. I forgot my password. What should I do?
A: Click "Forgot your password?" on the login page. Then enter
your email address, and we'll send you your password.
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Q. Do all colleges accept transcripts from Docufide?
A: Docufide sends records to all colleges and universities in the United States, as well as many scholarship funds
that also require transcripts. Docufide regularly updates the list of accredited agencies and appreciates
your suggestions for colleges not currently available on the site.
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Q. What if the mailing address I have for a college
is different from the one on Docufide's website?
A. While Docufide strives to provide up-to-date addresses, you must confirm
that the address listed in the system is correct. If you have a different
address, you can request that we add it. Docufide must verify any address
additions before we can send transcripts to them. Verification will take
up to two business days, after which we'll release your transcript. (This
typically does not delay the transcript, because it normally takes 1-3
days for your school to approve your request). If Docufide is unable to
confirm the address you provided, your transcript will be sent to the
address on file for that destination and you will be notified immediately.
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Q. What does it mean that my request has been put on hold by my
school?
A: Your school has chosen not to approve your request at this time. There can be many reasons, including your
standing with the school or a data entry error that needs to be corrected. You should contact your school
directly to learn more.
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Q. How much does this cost?
A. The cost for sending transcripts varies by school and, in some cases, whether the student is currently
enrolled or an alumnus. It can also vary by the method of delivery.
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Q. How can I order 7th semester or final transcripts?
A. If you want to order transcripts now, but you know that your school has not posted final grades yet, choose
the "next grading period" option when you place your order on our site. That way, we will wait
until your school has posted final grades to send your transcripts.
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Q. How is my personal data stored?
A. Docufide temporarily stores the transcript data in a secure database.
After holding it for a time, in case we need to retransmit the data, we
delete the identifying information.
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Q. How is the personal information I provide used?
A: We ask you to enter your full name, date of birth, gender, graduating
class and school for two reasons. The registrar at high school uses this
information to identify you in their system, and if they have any questions,
they will email you for more information. Docufide then uses some of this
information to confirm that the records sent from your school match your
request.
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Q. Do I have to do anything after I place my order?
A: No, unless you want to order more transcripts later. We'll send out
your order and email you with confirmation. However, you can log on to
Docufide at any time to check on the status of your requests.
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Q. When are my transcripts sent?
A: Docufide sends transcripts to receiving institutions when schools approve the order and upload the transcript
records to Docufide. This usually takes from one to three business days. We notify the student, via email,
as soon as the school has made the student's records available to Docufide. Docufide sends electronic
transcripts immediately. Mailed transcripts are typically sent within one business day.
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Q. How will I know my transcript was received?
If your transcript is sent electronically, we'll send you delivery confirmation
by e-mail as soon as we receive confirmation it was downloaded. If your
transcript is mailed, we can confirm that it was sent, but cannot confirm
delivery. We encourage you to follow up with the recipient in this case.
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Q. Can I get a copy of my transcript sent to me too?
A: Yes. When you place your order on the Secure Transcript Web site, you will be able to copy and print a signature
authorization form that you can sign and fax back to Docufide to authorize the release of your transcript.
We will then either mail, email, or fax a copy of your transcript back to you, according to your preference.
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Q. Can I send a transcript to a college that's not
listed on your site?
A: You can request to add a college or scholarship that is not on our
site. If Docufide can validate the destination, we will add your suggestion
to the site and notify you within two business days.
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Q. Who sees my transcript?
A: Only your school registrar, the receiving institutions you select, and Docufide staff members who mail paper
transcripts are able to view your transcript. Your information is secure during transmission. We do not
send documents to students, parents or other non-validated recipients without signed authorization from
the student or parent.
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Q. How many transcripts can I order at once?
A: You can select as many receiving institutions as you wish at one time.
You can also log in again at any time to request transcripts for additional
institutions.
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Q. Can my parent or guardian order a transcript for
me?
A: If you are under 18, your parents can order transcripts for you.
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Q. I don't have my student ID number and/or Social
Security Number. Is that okay?
A: Yes. You should include your student ID number and Social Security
Number in your personal information if you have them, because they help
your school and the colleges you choose to process your records. But neither
is necessary; your name, birthdate, gender, graduating class and school
are all we need to send your transcript.
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Q. Who do I contact if there is a problem?
A: If you have questions about the approval of your transcript request, contact your school. If you have
questions about the receipt of a transcript sent by mail, contact the college it was sent to. For all
other questions, please contact Docufide
at customerservice@docufide.com.
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Q. I placed an order a few weeks ago and the college reports that they
have not received
my transcript. What should I do?
A: Depending on the time of year, it can often take colleges up to 4-6 weeks to process transcripts and be able to
acknowledge receipt to applicants. When you contact your college to confirm receipt of your transcript,
ask them how long this process typically takes, as all schools are different. If you feel that adequate
time has been allowed for the transcript to be delivered to the college and processed into their computer
system, send an email to customerservice@docufide.com,
and we'll track your transcript and resend it if necessary. Please include as much information as you can,
including the transcript identification number from your Docufide confirmation email.
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Q. Does Docufide offer financial assistance for those that cannot afford to pay for a transcript?
A: Docufide makes fee waivers available to students who have qualified for and received a fee waiver
from The College Board, or ACT. To apply, register at
www.docufide.com
and notify your school registrar, who will authorize your fee waiver. A credit for two transcripts will
be issued to your Secure Transcript account and you will be notified by email
Q. I didn't receive a confirmation email from Docufide after I placed my order. What should I do?
A: Please contact Docufide Customer Service using the "Contact Us" link from the Docufide homepage.
You may also send an email to customer
customerservice@docufide.com
.
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